Gallabox Power-Up Series: Unlock the Full Potential of Your Inbox

Discover 8 powerful Gallabox Inbox features that can supercharge your team’s collaboration, productivity, and lead conversion.

Author

Gallabox Product Team
April 30, 2025

Growth teams thrive on fast conversations and even faster decisions. Whether you're in sales, support, or success — your inbox is your command center. But are you really using everything it has to offer?

This month, we’re diving deep into the Gallabox Inbox and showing you how to make the most of every feature — from smart assignments to automated follow-ups.

Let’s get you set up for smoother ops and faster wins. 🚀

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1. Assignments & Team Management Made Easy

Assign conversations to the right teammate — manually or automatically. Keep your team organized, reduce clutter, and never miss a message again.

Team inboxes + roles + filters = Inbox Zen. 🧘

Bonus:

You can now set team hierarchies with Team Management

- Team Member: Sees only their own or unassigned conversations
- Team Manager: Sees their team's conversations
- Admin: Access to all conversations across all teams

💬 2. Mentions & Notes — Manual or Automated

Need to loop in a teammate or leave context for later? Use @mentions or internal notes inside any chat. Even better? Trigger automated notes via bots to log crucial info in real-time.

Your team stays on the same page, always.

📋 3. Table View for Bulk Assignments

Switch to Table View when things get hectic. You can filter, sort, and select multiple chats to assign or resolve in one go.

It's your power mode for high-volume days. ⚡

🔗 Learn more about Conversation Table View

🛠️ 4. Make Conversation Fields Mandatory Before Resolving

Ensure your team captures key details — like the conversation category — before marking a conversation as resolved.

No more lost data. No more guesswork.

🔗 Learn more about Conversation Fields

📢 5. Instantly Spot CTWA (Click to WhatsApp Ads) Conversations

Leads from your Click-to-WhatsApp ads land in your inbox pre-tagged, so your team knows exactly which chats came from paid campaigns — and how much free conversation time is left.

Speed up your ad ROI with faster, focused replies.

🔗 Learn more about Free entry-point conversations

🤖 6. Trigger Bots from the Inbox

Need to collect details, qualify leads, or send payment links mid-convo? Trigger a bot directly from your Inbox — No grunt work. Just smooth, seamless conversations. ✨

Human + bot = best of both worlds.

🔗 Learn more about Trigger bot

⏰ 7. Follow-Up Made Simple with Remind & Resolve

Don’t let important chats go cold. Set follow-up reminders to revisit and resolve conversations, when its time, we will bring back the conversation alive with a notification. 🔔 

Stay on top without staying buried in messages.

🔗 Learn more about Follow-ups

🏁 Wrapping up…

Your inbox isn’t just for chatting — it’s your growth engine. Start using these pro tips to boost collaboration, accountability, and conversion.

Need help setting this up? Our docs have you covered: Gallabox Help Center

Got a feature in mind? We’re all ears — share your idea here.

Cheers,
The Gallabox Team